Domestic (United States) ReturnUpdated 14 days ago

We accept returns for new and unused items within 35 days of purchase! To ensure the most accurate inventory, we are not accepting exchanges.

Please go to our Loopy Return Portal to start your return! You will need your order number (begins with PKS) and the email used to place the order to generate a return!

https://loopycases.returnlogic.com

*Please note that Loopy does not cover return shipping costs; the cost of shipping will be deducted from the final refund amount. Original shipping costs are also non-refundable.

If a Loopy case is sent back without the original loop or microfiber bag, or if a tempered glass is returned opened, a 25% restocking fee will be deducted from the refund amount. Also, used/applied tempered glass is not eligible for a return/refund. 

***DO NOT follow the link above if you are located outside of the USA. This return portal is for domestic customers only. Please visit THIS link for all international returns.

Returns must be postmarked for return within 35 days of the order date, otherwise, your return will not be processed. 

Refunds are issued only after we have received and processed your return at Loopy HQ. If you no longer have access to the original payment method used to place your order, a Loopy store credit will be issued. If store credit is selected as the refund method, it will be sent via email to the email on file for the order once the return is processed. Please note that a refund cannot be edited after it has been processed.

*Loopy is not responsible for any return shipping issues.