How do I submit a warranty claim?Updated 6 days ago

Please reach out to our customer support team through our contact form HERE to file a warranty claim, or email us at [email protected] and include the following:

• First/Last name on the order
• Original Order Number
• 1-3 clear/focused photos showing the defect in bright lighting 
• Description of the defect
• Shipping address
• Phone model

Additional Warranty Details:

• A photo is required to initiate all warranty claims.
• All items must be purchased directly from LoopyCases.com and have proof of purchase (valid order number) for a product to qualify for our warranty. 
• Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) are not subject to our Lifetime Guarantee. 
• If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 3 days of the marked delivery date. 
  • Any damage outside of this timeframe will be attributed to wear and use of the product.
• This is a replacement-only warranty. No refunds will be issued.
• Loopy Customer Support reserves the right to determine if a product qualifies for a warranty.
• Loopy Customer Support reserves the right to regulate the selection choice of a replacement product.