Privacy PolicyUpdated 2 days ago
At Loopy Cases ("we," "us," or "our"), accessible from www.loopycases.com, protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our customer support services (including email and SMS).
1. INFORMATION WE COLLECT
When you visit or purchase from Loopy Cases, we collect personal information directly from you and automatically through your device:
Personal Details: Name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details processed via Stripe, PayPal, or Shopify Payments).
Order & Support Data: Transaction history, items purchased, customer support inquiries, and communication history (including email and SMS/text interactions).
Device & Usage Data: Internet Protocol (IP) address, browser type, operating system, time zone, referral sources, and interactions with our website collected automatically via cookies and tracking technologies.
2. HOW WE USE YOUR INFORMATION
We use your personal information to fulfill our services and communicate with you, including to:
Process and ship your orders, manage returns, and process payments.
Provide customer support via email or SMS text messaging.
Send transactional updates, such as order confirmations, shipping updates, and account alerts.
Send marketing communications, promotions, and product announcements (only where you have provided explicit opt-in consent).
Analyze website traffic and customer trends via Google Analytics and ad pixels to improve our store experience.
Protect against fraud and comply with legal obligations.
3. SMS / MOBILE TEXT MESSAGING DISCLOSURES
If you elect to receive customer support, order updates, or marketing via SMS/text messaging from Loopy Cases, the following terms apply:
Collection & Use: We collect your mobile phone number and messaging history to respond to support inquiries, provide order updates, and send promotional offers (if opted in).
Carriers & Rates: Message frequency varies based on your interactions. Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can opt out of receiving SMS support or marketing messages at any time by replying STOP to any text message received from us, or by contacting us at [email protected].
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. COOKIES, TRACKING TECHNOLOGIES & CONSENT
Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance navigation, analyze site performance, and assist in our marketing efforts.
Types of Cookies Used:
Essential Cookies: Necessary for the website to function (e.g., managing your shopping cart session, secure checkout).
Analytics & Performance Cookies: We use tools like Google Analytics to collect information about visitor behavior, page views, and traffic sources.
Marketing & Targeted Advertising Cookies: Used to deliver relevant advertisements and track advertising campaign effectiveness (e.g., Meta/Facebook Pixel, Klaviyo).
Managing Cookie Consent:
When you first visit our website, a cookie banner allows you to consent to or manage non-essential tracking cookies. You can also adjust your web browser settings to block or delete cookies. Disabling essential cookies may impact your ability to use certain features on our store (such as adding items to your cart).
5. NOTICE OF FINANCIAL INCENTIVE
We may offer discounts, coupons, or special offers (e.g., 10% off your order) when you sign up for our email newsletter or SMS messaging program.
Value of Data: To deliver these incentives, we collect personal information such as your name, email address, and mobile phone number. The value of your personal data to us corresponds directly to the custom promotions and savings offered to you.
Withdrawal: You may withdraw from receiving financial incentives at any time by unsubscribing via the link in our emails, replying STOP to our SMS messages, or contacting [email protected].
6. DO NOT SELL OR SHARE MY PERSONAL INFORMATION
Under certain US state privacy laws (such as CCPA/CPRA), the use of third-party cookies and tracking pixels for targeted advertising may be defined as a "sale" or "sharing" of personal data.
We do not sell mobile phone numbers or SMS consent under any circumstances. However, to opt out of the sharing of your online browsing information for targeted advertising purposes, you may:
Adjust your cookie preferences via our website cookie banner.
Enable a browser-based Global Privacy Control (GPC) signal on your web browser, which our site automatically honors.
Submit an opt-out request by emailing us at [email protected].
7. THIRD-PARTY SERVICES & DATA SHARING
We share your information with trusted third-party service providers only to the extent necessary to perform services on our behalf:
E-Commerce Platform: Our store is hosted on Shopify Inc. Shopify provides the platform that enables us to sell our products. Your data is stored securely through Shopify’s data storage and databases.
Payment Processors: Transactions are handled through secure payment gateways including Stripe and PayPal. All payment processors adhere to PCI-DSS standards managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).
Analytics & Marketing: Tools like Google Analytics assist us in understanding site usage.
We do not sell, rent, or trade your personal information. We may disclose your information if required by law, subpoena, or legal process, or if you violate our Terms of Service.
8. YOUR PRIVACY RIGHTS (US State & Global Rights)
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access / Know: Request details on what personal data we collect, use, or disclose.
Right to Deletion: Request that we delete personal information we have collected about you.
Right to Correction: Request that we update inaccurate personal details.
Right to Opt-Out: Opt out of the processing of your personal data for targeted advertising or marketing.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us at [email protected].
9. INTERNATIONAL DATA TRANSFERS & GDPR
If you access our site from outside the United States, your information will be transferred to, stored, and processed in the United States, where our central databases are located.
Legal Basis for Processing: For European Union and UK residents, we process your personal data based on: (1) Contract Performance (fulfilling purchases), (2) Legitimate Interests (fraud prevention and site operations), or (3) Explicit Consent (marketing emails and SMS).
Data Rights: EU and UK residents have the right to lodge a complaint with their local Data Protection Authority regarding our data collection practices.
10. DATA SECURITY & RETENTION
We implement industry-standard administrative, physical, and technical security measures (including SSL encryption and AES-256 storage standards) to protect your personal information. While no transmission over the Internet is 100% secure, we comply with PCI-DSS requirements and standard cybersecurity safeguards.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, complete transactions, resolve disputes, and comply with legal obligations.
11. CHILDREN'S PRIVACY
Our website and products are not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will promptly delete the data.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting to our website. The "Last Updated" date at the bottom of this page indicates when the latest revisions were made.
13. QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at [email protected].
Last Updated: October 8, 2026