Super Loop WarrantyUpdated 11 days ago
We use some of the highest quality materials known in the industry for our Super Loops to ensure that they are super strong, yet flexible and highly comfortable. However, even with our high-quality materials, Loops can still experience wear and tear over time, especially since the average person uses their phone over 100 times per day. To prolong the life of your Loop, we encourage you to wipe down/wash your case occasionally with warm, soapy water to get rid of any debris that may build up in the loopholes and potentially cause issues!
What is covered?
If your Loop breaks or rips at any time, we will replace it under our Loopy Lifetime Guarantee!
If your Loop qualifies for a warranty replacement, please note that whatever Loop you have will be replaced by the same item. Special considerations can be made for items that are out of stock.
*Please note, replacement Loops can take up to 10 business days to arrive.
What is not covered?
The following instances are considered personal preference or normal wear and tear and not subject to warranty:
- Loop designs fading/rubbing off outside 30 days of purchase
- Lack of marbling on a marble Loop
- Please note that every marble Loop is hand-made, therefore, the marbling will be unique for each! Our quality control team ensures that each handmade marble Loop contains marbling that meets our quality standards.
To file a warranty claim, please contact our customer support team HERE!
*Please note, a photo is required to initiate all warranty claims.
All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty.
If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.
*Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.