Tempered Glass/Camera Tempered Glass WarrantyUpdated 9 days ago

We use a special grade of Japanese Sapphire glass to make our tempered glass products as strong as possible! 

In an effort to protect your screen from a hard hit, your tempered glass may break or shatter. This is due to your tempered glass taking the brunt of the shock, protecting your screen at all costs (as well as it can). Think of the membrane behind your tempered glass (and Loopy Case) as kind of like a helmet: the helmet might get cracked when hit, but it protects the person's head with the padding, shock absorption, and exterior taking all of the hit! 

*Please double-check that the correct tempered glass size was ordered before applying it to your phone.  Any screen or camera-tempered glass that has been removed from the protective backing is no longer eligible for a refund or replacement. 

What is covered?

• Tempered glass and camera tempered glass are backed by a 30-day guarantee (from the delivery date of the item) if it breaks or shatters. 
  • We offer a maximum of one replacement of tempered glass or camera tempered glass within that time period.
    

What is not covered?

• If your tempered glass breaks after 30 days from delivery, we will be more than happy to send you a coupon code for 50% off a replacement.
• Dislike of the color
  • Once applied, a refund or replacement cannot be issued for disliking the color of the camera tempered glass.
• Dislike of the privacy glass feature
• Damage from accidents
• Improper installation of the glass on the device

• Loss or theft of product
  
  

To file a warranty claim, please get in touch with our customer support team HERE! 

Additional Warranty Details:

• A photo is required to initiate all warranty claims.
• All items must be purchased directly from LoopyCases.com and have proof of purchase (valid order number) for a product to qualify for our warranty. 
• Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) are not subject to our Lifetime Guarantee. 
• If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 3 days of the marked delivery date. 
  • Any damage outside of this timeframe will be attributed to wear and use of the product.
• This is a replacement-only warranty. No refunds will be issued.
• Loopy Customer Support reserves the right to determine if a product qualifies for a warranty.
• Loopy Customer Support reserves the right to regulate the selection choice of a replacement product.