Tempered Glass/Camera Tempered Glass WarrantyUpdated 11 days ago

We use a special grade of Japanese Sapphire glass to make our tempered glass as strong as possible! Our goal is to make products that will outlive the lifetime of your device while keeping your device in like-new condition. Tempered glass keeps your screen and camera safe from normal wear and tear, drops, and other instances. 

In an effort to protect your screen from a hard hit, your tempered glass may break or shatter. This is due to your tempered glass taking the brunt of the shock, protecting your screen at all costs (as well as it can). Think of the membrane behind your tempered glass (and Loopy Case) as kind of like a helmet: the helmet might get cracked when hit, but it protects the person's head with the padding, shock absorption, and exterior taking all of the hit! 

*Please double-check that the correct tempered glass size was ordered before applying it to your phone.  Any screen or camera-tempered glass that has been removed from the protective backing is no longer eligible for a refund or replacement. 

What is covered? 

All Loopy tempered glass and camera tempered glass is backed by a 30-day guarantee if it breaks or shatters. We offer a maximum of one replacement of tempered glass or camera tempered glass within that time period.

What’s not covered?

If your tempered glass breaks after 30 days from delivery, we will be more than happy to send you a coupon code for 50% off a replacement.

If you’ve selected a camera tempered glass in one of our colorful options, please make sure to review the color before applying it to your phone - we have many options to choose from to fit your camera and your vibe; we suggest holding the camera tempered glass to your phone/case combo to make sure you love it before you adhere it. Once camera tempered glass has been applied, a refund or replacement cannot be issued for disliking the color. 

To file a warranty claim, please contact our customer support team HERE. 

*Please note, a photo is required to initiate all warranty claims.

All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty. 

If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.

*Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.