Tracking states that my order was delivered, but I haven't received my package.Updated a day ago
We are so sorry you have not received your package. We are here to help!
Just a heads-up: it is very common for tracking to jump the gun and prematurely mark a package as delivered, or to accidentally deliver to a neighbor. USPS will most likely deliver your order within the next 72 hours, though slightly behind schedule.
If your order has not arrived after 72 hours from the marked delivery date, we'd love to look into it further!
If Corso's Green Shipping Protection was purchased on your order, please file a claim directly with Corso, or reach out to us to help file a claim!
- Please file your claim through the Green Shipping Claims Dashboard.
- You need your order number (Starts with PKS..) and email address on file for the order.
If Corso's Green Shipping Protection was NOT purchased on your order, please reach out to us directly. Once an order is marked as Delivered by the shipping carrier, it is not eligible for a refund. If you are unable to locate your package after it has been marked delivered, please contact our Customer Support team via our contact form HERE so we can assist with troubleshooting steps, carrier investigations, and any available resolution options.