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Frequently Asked Questions

How do I submit a suggestion?

We love suggestions!. Any time that we are looking for a new color or design, we head to our suggestions survey to get a feel for what our customers are looking for. If you would like to send us your idea, whether it be a case color or design, or eve

How do I contact Loopy's customer support?

Please feel free to email us at [email protected] or reach out via our contact form HERE!

How do I know which phone model to order?

Please follow the directions below to see which phone model you have!. For iPhone-. Go to Settings > General > About. To the right of Model Name, you'll see the model you have. For Samsung-. Go to Settings > About Phone. To the right of the Product N

What case orientation do I need?

Loopy comes in three orientation options: Righty, Lefty, and Ambidextrous. These orientations are determined by the orientation and angle of the Loop. *Please note that the Lefty and Ambidextrous orientations are only available for select models and

Does a Loopy case come with a Loop?

Yes! All Loopy Cases come with a preinstalled Loop!. The Loop that is pictured with the case on our website is the Loop that the case comes with. Our Loops are easy to remove and completely interchangeable between orientations!. We also have Super Lo

How do I apply a coupon code?

Once you have gone to the checkout page and have entered your shipping information, there will be a spot to enter any promo code or Loopy gift card you may have to use! A photo example is included below!.

Help! My order has printed but my tracking hasn't updated.

Once your order has printed, please allow up to three business days for our fulfillment team to pack and ship out your order. Most of the time, we ship out orders within one to two business days; however, there may be a delay during busier times, suc

Help! My order says delivered but I haven't received it.

We are so sorry you have not received your package. We are here to help!. Just a heads-up, it is very common to have tracking jump the gun and prematurely mark a package delivered. USPS may deliver your order within the next 72 hours, slightly behind

Is there an educator, first responder, or military discount available?

Yes, we do offer a discount for educators, first responders, and military personnel!To thank you for your service, we've partnered with GovX to offer a discount on your next Loopy. Click the link HERE to sign in and save 15%!How it works:Click the bu

Does Loopy have a phone number for customer support?

At this time, we are currently offering online-only support. Our team is waiting to assist by email! We have agents online M-F until 4:30 PM CST. We aim to get back to you ASAP!. To file a warranty claim or for assistance with an order, please submit

How can I stay connected with Loopy?

Thank you for being in the Loop!🥰 Please sign up for our newsletter HERE to stay in the Loop with dibs on product launches, exclusive deals, tips, and more!. Also, follow us on Instagram and Facebook!

Can I buy a Loopy in stores?

At this time, we do not have a Loopy storefront, and Loopy cases are not sold in stores. All of our products are available for purchase on our website, www.loopycases.com!

Do you offer gift cards?

We do offer Loopy gift cards! 😍 You can check them out here: https://www.loopycases.com/products/gift-card. *Please note that these are digital gift cards. We do not offer physical gift cards. If purchased, your gift card will be sent via email to t