Domestic (United States) Returns & ExchangesUpdated 6 days ago

We want you to love your Loopy! If not, we accept returns and exchanges for items in like-new condition within 30 days of purchase. 

Please visit our Loopy Return Portal to start your return or exchange! 
You will need your order number (starting with PKS) and the email address used to place the order to generate a return. You can also use your phone number or zip code.

https://returns.loopycases.com/
**DO NOT follow the link above if you are located outside of the USA. This return portal is for domestic customers only. Please visit THIS link for all international returns.

Return Requirements-

To qualify for a refund or exchange:

• Items must be in like-new condition to qualify for return. Loopy reserves the right to evaluate and approve/decline all return requests.
• Used/applied tempered glass is not eligible for a refund.

Refund Details:

• Refunds are issued once your return is received and processed at Loopy HQ.
• Refund methods cannot be changed once processed.
• Original shipping charges and Package Protection are non-refundable.
• Restocking Fee: missing original Loops, missing microfiber bags, or opened tempered glass → 25% deduction from refund.

Exchange Details:

• Loopy covers the cost of your return shipping label; however, a $4.95 shipping fee applies to your exchange order.
• Your exchange order will ship once USPS scans your return package and tracking shows it’s on the way to Loopy HQ.

⚠ Please Note:

• We do ask that all returns and exchanges be shipped out within 14 days of label creation. If not, your label is susceptible to expiration.
• Loopy is not responsible for return shipping issues. If a package is lost in transit, we are only able to issue a refund via store credit.

If an order arrived damaged or if incorrect items were sent by mistake, please reach out to our team at [email protected] with a photo of the item(s) received as well as your packing slip within 3 days of delivery.