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Loopy Cases

All international orders are shipped via DHL Express, which takes between 2-7 business days.You can find the list of countries we ship to via this method in the top right corner of our website on desktop or under the menu icon or footer of the page on mobile. Mobile- <img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-0359fd85-aeac-4514-93fa-e911507fabea-2025-10-15%2010.36.40.915.jpeg" style="width: 185px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-65a63f7f-1ac0-49c1-87c5-d9642b89967a-2025-10-15%2010.36.40.914.jpeg" style="width: 207px;" class="fr-fic fr-dii">Desktop-<img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-a997c2e8-e4ff-4c70-b1ff-0d4334ba1150-screenshot%202025-10-15%20at%2010.37.13%E2%80%AFam.png" style="width: 441px;" class="fr-fic fr-dii">

All international orders are shipped via DHL Express, which takes between 2-7 business days. You can find the list of countries we ship to via this method in the top right corner of our website on desktop or under the menu icon or footer of the page

How long will shipping take? (International)

Order and Shipping Information

How do I contact Loopy's customer support?

How do I know which phone model to order?

What case orientation do I need?

Does a Loopy case come with a Loop?

How do I apply a coupon code?

Can I upgrade my shipping speed?

Why am I being charged for shipping on my order?

Help! My order has printed but my tracking hasn't updated.

Help! My order says delivered but I haven't received it.

Is there an educator, first responder, or military discount available?

How do I submit a suggestion?

Does Loopy have a phone number for customer support?

Can I buy a Loopy in stores?

Do you offer gift cards?

Why did my order not come with tracking?

Frequently Asked Questions

What should I do if I received the wrong item(s) or an item is missing?

I ordered additional Super Loops and they are not in the package?

Help! I put the wrong address at checkout- can I change it?

My order has printed but my tracking hasn't updated.

Tracking states that my order was delivered, but I haven't received my package.

Why haven’t I received my order confirmation?

Can I apply multiple promo codes to the same order?

Can I add to/change my order before it ships?

How long will shipping take? (Domestic)

How do I track my order?

Green Shipping Protection FAQ

How Do I File A Claim For a Missing Purchase with Green Shipping Protection?

Domestic (United States) Returns & Exchanges

International Returns

Gift Return

Returns & Exchanges

Loopy Case Warranty

Super Loop Warranty

Tempered Glass/Camera Tempered Glass Warranty

Charging Cable Warranty

AirPods Case Warranty

Watchband Warranty

Wristlet Warranty

I need to file a warranty claim on my case, but I have a different phone model now.

Warranty Information

Does a Loopy Case work with Wireless Charging/MagSafe?

Super Loops

Thin Loops

Do Loops contain latex?

Premium Clear Tempered Glass

Premium Privacy Tempered Glass

Loopy Camera Tempered Glass

Why won’t my camera tempered glass adhere to the cameras?

Lightning to USB-A Cables

Type C Cables

Do Loopy Watch Bands contain latex?

How does Loopy For a Cause 1% Pledge work?

What does 'Drop Protection' mean?

Military Drop Test Information

Our Products

How to install and adjust your Loop

How to install your Loopy Case

How to adjust your Loop on a Clear Loopy Case

How to install a Clear Loopy Case

How to apply Loopy Tempered Glass

Wireless charging with your Loopy Case

How to Install Diamond Cut Camera Tempered Glass

How to Remove Your Diamond-Cut Camera Tempered Glass

How to apply Loopy Square Camera Tempered Glass

How to apply Loopy Solid Camera Tempered Glass

How to install Loopy AirPods Case

Installation Videos

How can I collaborate with Loopy?

Does Loopy offer wholesale?

Collab/Wholesale Information

Privacy Policy

Terms of Service

How long will shipping take? (International)Updated 4 days ago