Loopy ships to over 74 countries around the world!. International customers can browse and shop on our website in their local currency by selecting their country from the dropdown menu in the footer of our website, or by clicking the menu in the top

Loopy ships to over 74 countries around the world!International customers can browse and shop on our website in their local currency by selecting their country from the dropdown menu in the footer of our website, or by clicking the menu in the top left!

What Countries Do You Ship To?

If you experience any issues regarding duties and taxes, please reach out to us at team@loopycases.com!

<div data-block="true" data-editor="9kq97" data-offset-key="9eapb-0-0" id="isPasted"><div data-offset-key="9eapb-0-0">Our international shipping platform allows for not only faster shipping, but also allows you to see prices in your currency and pay for any applicable duties and taxes upfront.</div></div><div data-block="true" data-editor="9kq97" data-offset-key="5on38-0-0"><div data-offset-key="5on38-0-0"> </div></div><div data-block="true" data-editor="9kq97" data-offset-key="f0ns8-0-0"><div data-offset-key="f0ns8-0-0">In the past, when these were not included, customers were often hit with hefty import charges upon entering their country. By including the costs of duties, taxes, import fees, etc., in the item price, we help customers avoid any unexpected fees, which can happen when these aren&#x2019;t prepaid.&#xA0;</div> If you experience any issues regarding duties and taxes, please reach out to us at team@loopycases.com!&#xA0;</div><div data-block="true" data-editor="9kq97" data-offset-key="7ljio-0-0"> </div>

Duties & Taxes

All international orders are shipped via DHL Express, which takes between 2-7 business days. You can find the list of countries we ship to via this method in the top right corner of our website on desktop or under the menu icon or footer of the page

All international orders are shipped via DHL Express, which takes between 2-7 business days.You can find the list of countries we ship to via this method in the top right corner of our website on desktop or under the menu icon or footer of the page on mobile. Mobile- <img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-0359fd85-aeac-4514-93fa-e911507fabea-2025-10-15%2010.36.40.915.jpeg" style="width: 185px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-65a63f7f-1ac0-49c1-87c5-d9642b89967a-2025-10-15%2010.36.40.914.jpeg" style="width: 207px;" class="fr-fic fr-dii">Desktop-<img src="https://attachments.gorgias.help/gpGJBxpjMzk2YXZA/hc/bVpA37lO8L2J5oEd/2025101514-a997c2e8-e4ff-4c70-b1ff-0d4334ba1150-screenshot%202025-10-15%20at%2010.37.13%E2%80%AFam.png" style="width: 441px;" class="fr-fic fr-dii">

How long will shipping take? (International)

We accept returns for new and unused items within 30 days of purchase! We do not offer international exchanges. Please visit our International Return Portal to return your order! You will need your order number (starting with GE) and the email addres

We accept returns for new and unused items within 30 days of purchase! We do not offer international exchanges.Please visit our <a href="https://web.global-e.com/Returns/Portal/myn9d" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">International Return Portal</a> to return your order! You will need your order number (starting with GE) and the email address used to place the order to generate a return.<a href="https://web.global-e.com/Returns/Portal/myn9d" style=" text-decoration: none;">https://web.global-e.com/Returns/Portal/myn9d</a>&#xA0;Return Requirements-To qualify for a refund:<ul><li data-start="936" data-end="974" style="font-size: 15px; font-family: Inter;">Items must be&#xA0;in like-new condition to qualify for return.</li><li data-start="936" data-end="974" style="font-size: 15px; font-family: Inter;">Opened tempered glass screen protectors, as well as missing original Loop or dust bag, are subject to a 25% restocking fee.</li><li data-start="936" data-end="974" style="font-size: 15px; font-family: Inter;">Used/applied tempered glass is not eligible for a refund.</li></ul>Refund Details:<ul data-start="1315" data-end="1832"><li data-start="1315" data-end="1405" style="font-family: Inter; font-size: 15px;">Refunds are issued once your return is received and processed at Loopy HQ.</li><li data-start="1315" data-end="1405" style="font-family: Inter; font-size: 15px;">Refund methods cannot be changed once processed.</li><li data-start="1624" data-end="1712" style="font-family: Inter; font-size: 15px;">Original shipping charges are non-refundable.</li><li data-start="1624" data-end="1712" style="font-family: Inter; font-size: 15px;">Loopy can only process a refund to the original payment method. If you would rather opt for store credit, please reach out to our team prior to sending back your return.</li><li data-start="1713" data-end="1832" style="font-family: Inter; font-weight: bold; font-size: 15px;">Restocking Fee: Missing Loop, missing microfiber bag, or opened tempered glass &#x2192; 25% deduction from refund.</li></ul>&#x26A0;&#xA0;Please Note:<ul><li style="font-family: Inter; font-size: 15px;">Loopy is not responsible for return shipping issues. If a package is lost in transit, we are only able to issue a refund via store credit.</li><li style="font-family: Inter; font-size: 15px; font-weight: bold;">Loopy reserves the right to evaluate and approve/decline all return requests.</li></ul>If an order arrived damaged or if incorrect items were sent by mistake, please reach out to our team at <a href="mailto:team@loopycases.com">team@loopycases.com</a> with a photo of the item(s) received as well as your packing slip within 3 days of delivery.

International Returns

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Loopy Cases

International Orders

How do I contact Loopy's customer support?

How do I know which phone model to order?

What case orientation do I need?

Does a Loopy case come with a Loop?

How do I apply a coupon code?

Is there an educator, first responder, or military discount available?

Can I upgrade my shipping speed after my order is placed?

Can I buy a Loopy in stores?

Do you offer gift cards?

How do I submit a warranty claim?

Frequently Asked Questions

Can I add to/change my order before it ships?

Can I apply multiple promo codes to the same order?

Help! I put the wrong address at checkout- can I change it?

Why am I being charged for shipping on my order?

Why haven’t I received my order confirmation?

How long will shipping take? (Domestic)

How do I track my order?

My order has printed but my tracking hasn't updated.

Why did my order not come with tracking?

Tracking states that my order was delivered, but I haven't received my package.

What should I do if I received the wrong item(s) or an item is missing?

I ordered additional Super Loops and they are not in the package?

Green Shipping Protection FAQ

How Do I File A Claim For a Missing Purchase with Green Shipping Protection?

Order and Shipping Information

Domestic (United States) Returns & Exchanges

Gift Return

Domestic (US) Returns & Exchanges

Loopy Case Warranty

Super Loop Warranty

Tempered Glass/Camera Tempered Glass Warranty

Charging Cable Warranty

AirPods Case Warranty

Watchband Warranty

Wristlet Warranty

I need to file a warranty claim on my case, but I have a different phone model now.