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International Returns

Domestic Returns Center

Domestic Return Center

File a Corso Missing Mail Claim

Loopy Cases

<div data-block="true" data-editor="1c0mu" data-offset-key="bjmoa-0-0" id="isPasted"><div data-offset-key="bjmoa-0-0"><span data-offset-key="bjmoa-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">For any purchases made through TikTok Shop, returns must be initiated directly through TikTok. These purchases cannot be returned through our return portal.&#xA0;</span></span></div></div><div data-block="true" data-editor="1c0mu" data-offset-key="dkav-0-0"><div data-offset-key="dkav-0-0"><span data-offset-key="dkav-0-0" style="font-family: Inter; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1c0mu" data-offset-key="2e52s-0-0"><div data-offset-key="2e52s-0-0"><span data-offset-key="2e52s-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">To start your return, go to your TikTok Shop account, select &apos;Orders,&apos; and you&apos;ll see &apos;Return/Refund&apos; next to your Loopy Cases order.&#xA0;<br><br>You can also visit the link below for how to return via TikTok Shop:</span></span></div></div><div data-block="true" data-editor="1c0mu" data-offset-key="fk7it-0-0"><div data-offset-key="fk7it-0-0"><a href="https://www.tiktok.com/shop/return-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="fk7it-0-0"><span data-text="true" style="font-family: Inter; font-size: 16px;">https://www.tiktok.com/shop/return-policy</span></span></a></div></div>

For any purchases made through TikTok Shop, returns must be initiated directly through TikTok. These purchases cannot be returned through our return portal. To start your return, go to your TikTok Shop account, select 'Orders,' and you'll see 'Return

TikTok Shop Returns

Domestic (US) Returns & Exchanges

How do I contact Loopy's customer support?

How do I submit a suggestion?

Contact Loopy Support

How do I submit a warranty claim?

Loopy Case Warranty

Super Loop Warranty

Tempered Glass/Camera Tempered Glass Warranty

Charging Cable Warranty

AirPods Case Warranty

Watchband Warranty

Wristlet Warranty

Lifetime Guarantee, Explained

I need to file a warranty claim on my case, but I have a different phone model now.

Warranty Information

Domestic (United States) Returns & Exchanges

Gift Returns

Which iPhones Fit the Same Case? (iPhone 17e, 16e, 14 & 13 Compatibility)

Does Loopy restock products if they sell out?

How do I know which phone model to order?

Does a Loopy case come with a Loop?

What case orientation do I need?

Can I add to/change my order before it ships?

Can I apply multiple promo codes to the same order?

Do you offer gift cards?

Do you offer discount codes?

Why am I being charged $0.98 for shipping on my order?

Can I buy a Loopy in stores?

Ordering & Product Availability

Can I upgrade my shipping speed after my order is placed?

How long will shipping take? (Domestic)

How do I track my order?

My order's tracking hasn't updated.

How Do I File A Claim For a Missing Purchase if I purchased Corso?

Tracking states that my order was delivered, but I haven't received my package.

I ordered additional Super Loops and they are not in the package?

What should I do if I received the wrong item(s) or an item is missing?

Help! I put the wrong address at checkout- can I change it?

Why haven’t I received my order confirmation?

Shipping Information

What Countries Do You Ship To?

Duties & Taxes

How long will shipping take? (International)

International Orders

Wireless Charging/MagSafe?

Case Recycling Program FAQ

Super Loops

Thin Loops

Premium Clear Tempered Glass

Premium Privacy Tempered Glass

Camera Tempered Glass

Watch Bands

Wristlets

Lightning to USB-A Cables

Type-C Cables

Military Drop Test Information

Our Products

How to install and adjust your Loop

How to install your Loopy Case

How to adjust your Loop on a Clear Loopy Case

How to install a Clear Loopy Case

How to apply Loopy Tempered Glass

Wireless charging with your Loopy Case

How to Install Your Full-Coverage Camera Tempered Glass

How to Install Your Diamond-Cut Camera Tempered Glass

How to Remove Your Diamond-Cut Camera Tempered Glass

How to apply Loopy Square Camera Tempered Glass

How to apply Loopy Solid Camera Tempered Glass

How to install Loopy AirPods Case

Installation Videos

How can I collaborate with Loopy?

Does Loopy offer wholesale?

How can I stay connected with Loopy?

How does Loopy For a Cause 1% Pledge work?

Collaborations & Wholesale

Privacy Policy

Terms of Service

TikTok Shop ReturnsUpdated 3 days ago