Frequently Asked Questions
How do I contact Loopy's customer support?
Please feel free to email us at [email protected] or reach out via our contact form HERE! Our team is online M-F 8:30-4:30 CST to answer any support needs! We do ask for up to 72 hours for our agents to follow up on your request. *Loopy Cases does
How do I submit a warranty claim?
Please reach out to our customer support team through our contact form HERE to file a warranty claim, or email us at [email protected] and include the following:. Additional Warranty Details:
How do I return or exchange? (within the US)
We want you to love your Loopy! If not, we accept returns and exchanges for items in like-new condition within 30 days of purchase. Please visit our Loopy Return Portal to start your return or exchange! You will need your order number (starting with
Does Loopy restock products if they sell out?
We try to restock items as quickly as we can! To be the first to know when a product is restocked, you can sign up to be notified by clicking the "Notify When Available" button to be alerted via email! Our team regularly reviews all "Back in Stock" s
Do you offer discount codes?
Searching for a discount code? Check out our Secret Discount Code page on our website!.
How do I know which phone model to order?
Please follow the directions below to see which phone model you have!. For iPhone-. Go to Settings > General > About. To the right of Model Name, you'll see the model you have. For Samsung-. Go to Settings > About Phone. To the right of the Product N
What case orientation do I need?
Loopy comes in three orientation options: Righty, Lefty, and Ambidextrous. These orientations are determined by the orientation and angle of the Loop. *Please note that the Lefty and Ambidextrous orientations are only available for select models and
Does a Loopy case come with a Loop?
Yes! All Loopy Cases come with a preinstalled Loop!. The Loop that is pictured with the case on our website is the Loop that the case comes with. Our Loops are easy to remove and completely interchangeable between orientations!. We also have Super Lo
Can I buy a Loopy in stores?
At this time, we do not have a Loopy storefront, and Loopy cases are not sold in stores. All of our products are available for purchase only on our website, www.loopycases.com.
Do you offer gift cards?
We do offer Loopy Cases e-gift cards for purchase! 😍. You can check them out here: https://www.loopycases.com/products/gift-card. *Please note that these are digital gift cards. We do not offer physical gift cards. If purchased, your gift card will
How do I submit a suggestion?
We love suggestions!. Any time that we are looking for a new color or design, we head to our suggestions survey to get a feel for what our customers are looking for. If you would like to send us your idea, whether it be a case color or design, or eve