Frequently Asked Questions
How do I contact Loopy's customer support?
Please feel free to email us at [email protected] or reach out via our contact form HERE! Our team is online M-F 8:30-4:30 CST to answer any support needs! We do ask for up to 72 hours for our agents to follow up on your request. *Loopy Cases does
How do I know which phone model to order?
Please follow the directions below to see which phone model you have!. For iPhone-. Go to Settings > General > About. To the right of Model Name, you'll see the model you have. For Samsung-. Go to Settings > About Phone. To the right of the Product N
What case orientation do I need?
Loopy comes in three orientation options: Righty, Lefty, and Ambidextrous. These orientations are determined by the orientation and angle of the Loop. *Please note that the Lefty and Ambidextrous orientations are only available for select models and
Does a Loopy case come with a Loop?
Yes! All Loopy Cases come with a preinstalled Loop!. The Loop that is pictured with the case on our website is the Loop that the case comes with. Our Loops are easy to remove and completely interchangeable between orientations!. We also have Super Lo
Why am I being charged $0.98 for shipping on my order?
Orders over $50 (pre-tax and post-discounts) qualify for free USPS Ground Advantage shipping. If your order is above this threshold and you see a $0.98 charge, this is for Corso Package Protection, not shipping. This optional service protects your or
How do I apply a coupon code?
Once you have gone to the checkout page and have entered your shipping information, there will be a spot to enter any promo code or Loopy gift card you may have to use! A photo example is included below!.
Is there an educator, first responder, or military discount available?
Yes, we do offer a discount for educators, first responders, and military personnel!To thank you for your service, we've partnered with GovX to offer a discount on your next Loopy. Click the link HERE to sign in and save 15%!How it works:Click the bu
Can I upgrade my shipping speed after my order is placed?
The moment you submit your order, we start working to get it to you as quickly as possible. Unfortunately, we cannot upgrade/edit the shipping speed selected on an order after it has been placed.
Can I buy a Loopy in stores?
At this time, we do not have a Loopy storefront, and Loopy cases are not sold in stores. All of our products are available for purchase on our website, www.loopycases.com!
Do you offer gift cards?
We do offer Loopy gift cards! 😍 You can check them out here: https://www.loopycases.com/products/gift-card. *Please note that these are digital gift cards. We do not offer physical gift cards. If purchased, your gift card will be sent via email to t
How do I submit a warranty claim?
Please reach out to our customer support team through our contact form HERE to file a warranty claim, or email us at [email protected] and include the following:. For a product to qualify for a warranty, it must be purchased directly from LoopyCase