Oh no! We'll look into this right away!. If we sent you the incorrect item or your package is missing an item, please contact us HERE and provide us with your full name, a photo of the packing slip, as well as the item(s) you received by accident or
Our Super Loops are shipped on a piece of glossy card stock. This allows the Loops to stick to it, allowing for less waste and faster shipping! However, sometimes during transit, the Loops slip off these sheets. We recommend checking this new card st
We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your Loopy to you ASAP!. We do our best to speed up processing and shipping times, so there is a very sma
Once your order has printed, please allow up to three business days for our fulfillment team to pack and ship out your order. Most of the time, we ship out orders within one to two business days; however, there may be a delay during busier times, suc
We are so sorry you have not received your package. We are here to help!. Just a heads-up, it is very common to have tracking jump the gun and prematurely mark a package delivered. USPS may deliver your order within the next 72 hours, slightly behind
Your order must be over $45 pre-tax and post-discount to qualify for free USPS First Class shipping. If you are under this threshold, we recommend adding an additional Super Loop or accessory to take you over that threshold!
If you have not received your order confirmation email, your order was likely placed through one of our express payment methods- like ShopPay, Apple Pay, PayPal, or Amazon Pay. Your order confirmation email will be sent to the email that is associate
The moment you submit your order, we start working to get it to you as quickly as possible. Unfortunately, we cannot upgrade/edit the shipping speed selected on an order after it has been placed.
Only one promo code is allowed per order. We cannot combine multiple discount codes on a single purchase.
Due to our strict inventory guidelines, we are unable to make any modifications to orders after they are placed. Switching models or designs is simply not possible with our tight shipping timelines and limited inventory. If there is a mistake with yo
We do our best to ship orders out within 72 hours of being printed by our team! We offer three different US shipping options:. -USPS First Class (4-6 business days). -USPS Priority (2-5 business days). -USPS Priority Express (2 business days for orde
All international orders are shipped via DHL Express, which takes between 2-7 business days. You can find the list of countries that we ship to via this method in the top right corner of our website on desktop or under the menu icon on mobile!.
Your tracking information will be included in your ‘Your Order Has Printed’ email from Loopy! Please check your Spam or Promotions folder just in case, and if you do not see this email within a day or so of placing your order, please reach out to our
-What is Green Shipping Protection?. We partner with Corso to provide hassle-free solutions to issues during the shipping process once your package leaves Loopy HQ that are outside of our control, such as lost, stolen, or damaged items. If these thin
We have partnered with Corso Green Shipping Protection to ensure that your order makes it to you smoothly! If you have any trouble receiving a shipment where Green Shipping Protection was purchased, please file a claim directly with Corso or reach ou
We are so sorry you have not received your package. We are here to help! Just a heads-up, it is very common to have tracking jump the gun and prematurely mark a package delivered. USPS will most likely deliver your order within the next 72 hours, sli