We accept returns and exchanges for items in like-new condition within 35 days of purchase!. Please visit our Loopy Return Portal to start your return or exchange!. You will need your order number (begins with PKS) and the email used to place the ord

We accept returns and exchanges for items in like-new condition within 35 days of purchase!&#xA0;Please visit our&#xA0;<a href="https://loopycases.returnlogic.com/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Loopy Return Portal</a> to start your return or exchange!&#xA0;You will need your order number (begins with PKS) and the email used to place the order to generate a return! You can also use your phone number or zip code!<a data-fr-linked="true" href="https://returns.loopycases.com/" id="isPasted">https://returns.loopycases.com/</a>***DO NOT follow the link above if you are located outside of the USA.&#xA0;This return portal is for domestic customers only. Please visit <a href="https://web.global-e.com/Returns/Portal/myn9d" style=" text-decoration: none;">THIS</a> link for all international returns.Returns must be postmarked within 35 days of the order date to be processed. Otherwise, your return will not be accepted. Refunds are issued only after we have received and processed your return at Loopy HQ. If you no longer have access to the original payment method used to place your order, a Loopy store credit will be issued. If store credit is selected as the refund method, it will be sent via email to the email on file for the order once the return is processed. Please note that a refund cannot be edited after it has been processed.*Loopy is not responsible for any return shipping issues. Original shipping costs are non-refundable.&#xA0;*Loopy reserves the right to evaluate and approve or decline all return requests.

Domestic (United States)

We accept returns for new and unused items within 35 days of purchase! To ensure the most accurate inventory, we are not accepting exchanges. Please visit our International Return Portal to return your order! You will need your order number (begins w

We accept returns for new and unused items within 35 days of purchase! To ensure the most accurate inventory, we are not accepting exchanges.Please visit our <a href="https://web.global-e.com/Returns/Portal/myn9d" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">International Return Portal</a> to return your order! You will need your order number (begins with GE) and email used to place the order to generate a return!<a href="https://web.global-e.com/Returns/Portal/myn9d" style=" text-decoration: none;">https://web.global-e.com/Returns/Portal/myn9d</a>&#xA0;*Please note that Loopy does not cover return shipping costs; the cost of shipping will be deducted from the final refund amount. Original shipping costs are also non-refundable.&#xA0;If a Loopy case is sent back without the original loop or microfiber bag, or if a tempered glass is returned opened, a 25% restocking fee will be deducted from the refund amount. Also, used/applied tempered glass is not eligible for a return/refund.&#xA0;***DO NOT follow the link above if you are located within the USA.&#xA0;This return portal is for international customers only. Please visit <a href="https://loopycases.returnlogic.com/" style=" text-decoration: none;">THIS</a> link for all domestic returns.Returns must be postmarked for return within 35 days of the order date, otherwise, your return will not be processed. Unfortunately, international returns cannot be refunded via store credit, only to the original payment method. Refunds are issued only after we have received and processed your return at Loopy HQ. *Loopy is not responsible for any return shipping issues.

International Return

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Loopy Cases

Returns & Exchanges

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Frequently Asked Questions

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I ordered additional Super Loops and they are not in the package?

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How long will shipping take? (International)

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Green Shipping Protection FAQ

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Order and Shipping Information

Loopy Case Warranty

Super Loop Warranty

Tempered Glass/Camera Tempered Glass Warranty

Charging Cable Warranty

AirPods Case Warranty

Watchband Warranty

Wristlet Warranty

I need to file a warranty claim on my case, but I have a different phone model now.